technical support from our experts technical support from our experts

Order Repair or Spare Parts

Spare Parts

Accessories and spare parts for Numera® can be found in our product catalog. 

 

Please contact our sales team with the requested part numbers for a quote.

 


Request Return Merchandise Authorization (RMA)

To return Numera® devices to us for repair, you must request a return shipment.

Before you submit the request form below, please complete the Return Merchandise Authorization document. 

For decontamination, you must follow the Decontamination Procedure

After submission, you will be informed about the status of your case by email and can track it in the customer portal.

Frequently Asked Questions

Here are some commmon questions we hear from our customers.

How can I get support for my Securecell product?

You can reach Securecell support around the clock via the contact form. As soon as we receive your request, our specialists will contact you.

We will check if you have a Service Level Agreement (SLA) or if the services are covered by a current warranty. If we have to charge you for the services, we will provide you with a corresponding offer.

If you have purchased your product from one of our distributors, please contact your local representative directly.  

Does Securecell offer Service Level Agreements (SLA)?

Yes, we offer our customers the possibility to sign a Service Level Agreement (SLA). This gives you priority access to the service desk and our helpline. It also covers regular software updates and preventive maintenance of your equipment.

Please contact our sales team if you are interested in a contract.

Where can I find your Terms of Service?

We basically distinguish the following service categories: General support and maintenance, software updates, and preventive maintenance. The exact services are defined in a Service Level Agreement (SLA).

If you wish to commission services that are not within the scope of the SLA, we will be happy to submit a tailored offer.

Please contact our sales team if you are interested in further information on our services and agreements.

OFFICES

SWITZERLAND

Securecell AG
In der Luberzen 29
CH-8902 Urdorf
Schweiz
+41 44 732 91 00 contact@securecell.ch

UNITED STATES

Securecell LLC
2125 Center Ave., Suite 507
Fort Lee, NJ 07024
USA
+1 201 429 9372 contact.usa@securecell.ch

NETHERLANDS

Securecell BV
Javastraat 12
3016 CE Rotterdam
The Netherlands
+28 01 429 9372 contact.nl@securecell.ch

Distributors

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Alit

6000 Shenzhuan Road
Building C3, Room 301
Songjiang District, Shanghai

China
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Getinge Applikon

Heertjeslaan 2
2629 JG Delft
The Netherlands

The Netherlands
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Chayon

BMS Bldg. 22 Yeoksam-ro 7-gil
Gangnam-gu
Seoul 06244

South Korea
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Danyel Biotech

8 Hamada Street
Science Park, P.O.B. 2417
7670308 Rehovot

Israel
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ABLE Biott

6-10 Nishigokencho
Shinjuku-ku
Tokyo, 1620812

Japan
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Pro-Analytics

333 US Highway 46
Suite B-201
FairfieldNJ 07004

 

USA