Order Repair or Spare Parts

You can reach Securecell support around the clock via the contact form. As soon as we receive your request, our specialists will contact you.

We will check if you have a Service Level Agreement (SLA) or if the services are covered by a current warranty. If we have to charge you for the services, we will provide you with a corresponding offer.

If you have purchased your product from one of our distributors, please contact your local representative directly.  

Yes, we offer our customers the possibility to sign a Service Level Agreement (SLA). This gives you priority access to the service desk and our helpline. It also covers regular software updates and preventive maintenance of your equipment.

Please contact our sales team if you are interested in a contract.

We basically distinguish the following service categories: General support and maintenance, software updates, and preventive maintenance. The exact services are defined in a Service Level Agreement (SLA).

If you wish to commission services that are not within the scope of the SLA, we will be happy to submit a tailored offer.

Please contact our sales team if you are interested in further information on our services and agreements.