We're Here to Help!
Welcome to the Securecell Help and Support page. We are committed to providing you with comprehensive assistance to ensure you get the most out of our products. Whether you are a new or an experienced user, our support resources are designed to help you every step of the way.
Frequently Asked Questions
Here are some commmon questions we hear from our customers.
How can I get support for my Securecell product?
You can reach Securecell support around the clock via the contact form. As soon as we receive your request, our specialists will contact you.
We will check if you have a Service Level Agreement (SLA) or if the services are covered by a current warranty. If we have to charge you for the services, we will provide you with a corresponding offer.
If you have purchased your product from one of our distributors, please contact your local representative directly.
How can I get a training for my Securecell products?
Securecell Academy offers the following training packages:
- Basic Training: Fixed package lasting two days
- Advanced Training: Fixed package lasting two days
- Customized Training: Fully tailored content determined through mutual agreement with variable duration
Training can be conducted either online via remote connection or in person. For in-person training, you can choose between your facility or Securecell's headquarters in Zürich (Switzerland) or Leiden (the Netherlands).
Please find all the possible options on our Academy page here
Does Securecell offer Service Level Agreements (SLA)?
Yes, we offer our customers the possibility to sign a Service Level Agreement (SLA). This gives you priority access to the service desk and our helpline. It also covers regular software updates and preventive maintenance of your equipment.
Please contact our sales team if you are interested in a contract.
Where can I find your Terms of Service?
We basically distinguish the following service categories: General support and maintenance, software updates, and preventive maintenance. The exact services are defined in a Service Level Agreement (SLA).
If you wish to commission services that are not within the scope of the SLA, we will be happy to submit a tailored offer.
Please contact our sales team if you are interested in further information on our services and agreements.
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